Privacy Policy
Your privacy is very important to us. This policy explains how Faithful Wooden Expressions collects, uses, and protects your personal information when you visit our website, place an order, or communicate with us.
Information We Collect
To process your order, you may provide information such as your name, email address, billing and shipping address, payment and transaction details, order details, and any personalization information needed to create your item.
Payment information is processed securely through Shopify and its payment providers. We do not directly store your full payment card information.
We may also collect limited information through cookies and similar technologies when you visit our website, such as device information, browsing activity, website performance data, and analytics information.
How We Use Your Information
We use your information to:
Process and ship your order
Create and personalize your handmade item
Communicate with you about your purchase or customization
Provide customer support
Improve our website and shopping experience
Help prevent fraud and maintain website security
Comply with tax, legal, and business recordkeeping requirements
We do not personally sell customer lists, customer contact information, or order details to advertisers or unrelated third parties.
Advertising, Cookies, and Privacy Choices
Like many online shops, our website may use cookies, pixels, analytics tools, Shopify services, or advertising-related technologies that help us understand website activity, improve our store, and, in some cases, show relevant ads.
Depending on where you live, certain uses of cookies or advertising technologies may be considered a “sale,” “sharing,” or “targeted advertising” under some U.S. state privacy laws, even though we do not personally sell customer information in the ordinary meaning of that word.
For this reason, our website includes a Your Privacy Choices page where eligible visitors can opt out of certain data sharing or targeted advertising activities. If you visit our website with the Global Privacy Control opt-out signal enabled, we will treat it as an opt-out request where required by applicable law.
You can also manage or disable cookies through your browser settings.
Information Sharing
We share personal information only as needed to operate our shop and fulfill our obligations to you, including with:
Shopify and payment processors, to operate our online store and process transactions
Shipping carriers, to deliver your order
Service providers, apps, or tools that help us run our website, communicate with customers, prevent fraud, analyze website performance, or support advertising and marketing functions
Legal authorities, if required by law or necessary to protect our rights
We do not sell customer lists or directly provide your personal order information to unrelated third parties for their own independent marketing purposes.
Data Retention
We retain your information only as long as reasonably needed to fulfill your order, provide customer support, maintain business records, comply with legal and tax obligations, resolve disputes, and enforce our agreements. Order and transaction records may be kept for up to 7 years where required for tax or legal purposes.
Your Rights
Depending on where you live, you may have the right to access, correct, delete, or opt out of certain uses of your personal information.
To make a privacy request, contact us at:
jt@faithfulwoodenexpressions.com
You may also use the Your Privacy Choices page on our website to opt out of certain data sharing or targeted advertising activities where applicable.
Security
We take reasonable precautions to protect your personal information. All transactions are handled through Shopify’s secure payment platform and related service providers.
Contact
For any questions or concerns about this Privacy Policy, contact us at:
Faithful Wooden Expressions
College Station, TX, USA
jt@faithfulwoodenexpressions.com
By purchasing from our shop, you agree to this Privacy Policy and our Terms of Use.